ee999's Privacy Policy
Our complete and transparent policy on how your personal information is collected, where it is used, and how it is kept secure is set out here.
Introduction & Definitions
ee999 places the highest importance on the privacy of its users. This Privacy Policy ("Policy") explains what information we collect about you when you use our website and services, how that information is used and processed, and what rights you have.
This Policy applies to all ee999 services, subdomains, and mobile platforms. By using our platform, you confirm that you have read and agreed to the terms of this Policy.
"Personal Information" means
Any information that can directly or indirectly identify you — such as your name, email address, or financial transaction details.
"Data Controller" means
The entity that operates the ee999 platform, which determines the purposes and means of processing your information.
"Processing" means
Any operation performed on data — including collection, storage, modification, disclosure, or deletion — all of which fall within the scope of processing.
What Information We Collect
ee999 collects from you only the information necessary to operate our services properly and to keep your experience safe and enjoyable.
1. Account Registration Information
When you create an account with ee999, we collect the following information:
- Full name and username
- Email address
- Mobile phone number
- Date of birth (for age verification — our platform is for persons aged 21 and above only)
- Preferred currency (Bangladeshi Taka / BDT)
2. Identity Verification Information (KYC)
To ensure responsible gaming and prevent fraudulent activity, we may request the following documents in certain cases:
- National ID Card (NID) or passport copy
- Proof of current address
- Proof of ownership of the payment method
3. Financial Transaction Information
To secure your deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket number (associated with our supported payment methods)
- Bank account details (for bank transfers)
- Transaction history and amounts
4. Technical & Usage Information
When you use our platform, certain technical information is collected automatically:
- IP address and device identifier information
- Browser type and operating system
- Time spent on the platform and activity logs
- Information obtained from cookies and similar tracking technologies
Purposes of Data Use
ee999 uses the information it collects only for specific and lawful purposes. Those purposes are described in detail below:
Account Management & Security
Creating, managing, and securing your account; preventing unauthorized access; and keeping two-factor authentication active.
Financial Transaction Processing
Completing deposits and withdrawals and ensuring financial security. Financial information is essential for processing minimum deposit and withdrawal amounts of ৳500.
Legal Compliance
Complying with applicable legal regulations, preventing money laundering, maintaining responsible gaming standards, and providing required information to regulatory authorities.
Customer Support
Our 24/7 live chat and email support team uses your information to resolve your requests and complaints quickly and effectively.
Platform Improvement & Analytics
Analyzing user experience to improve service quality, identify technical issues, and enhance platform performance.
Communications & Notifications
Sending important account updates, transaction confirmations, and notifications about changes to services.
Sharing Information with Third Parties
ee999 never sells your personal information to third parties for commercial purposes. However, in certain specific situations we may share limited information with trusted partners:
Payment Processors
To complete your financial transactions, we share necessary financial information with payment service providers such as bKash, Nagad, and Rocket. These providers are governed by their own privacy policies.
Identity Verification Services
To prevent fraud and verify age, we may share only the required documents with approved KYC (Know Your Customer) service providers. This process is conducted entirely through SSL encryption.
Technology Service Providers
Cloud hosting, database, and cybersecurity service providers used to operate the platform work under contractual confidentiality. They may use your information only for the specified tasks.
Legal Authorities
We are legally required to provide necessary information in response to a court order, valid legal process, or lawful request from a government authority. In such cases we provide only the information that is requested.
Important Commitment
ee999 never sells, rents, or transfers your personal information to advertisers or other commercial third parties. Our business model is built on user privacy.
Cookies & Tracking Technologies
ee999 uses cookies and similar technologies to operate the website and improve the user experience. Cookies are small data files stored in your browser.
Essential Cookies
These cookies are necessary for the basic functioning of the website. They are always active in order to maintain login sessions and ensure security. Disabling these cookies will prevent the website from working properly.
Functional Cookies
These cookies remember your preferences such as language settings and login details, so you do not need to reconfigure them on every visit.
Analytics Cookies
We collect anonymous analytics data to understand which parts of the site users visit most and to improve service quality. These cookies do not identify you personally.
You can control or disable cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to stop working.
Data Retention & Deletion
ee999 retains your information only for as long as necessary to fulfil the relevant purpose or to meet legal obligations.
Active Account Information
While your account is active, we retain all account information, transaction history, and communication records. This helps us provide you with the best possible service and resolve disputes.
After Account Closure
Even after an account is closed, we are required to retain certain information for a defined period because:
- Financial transaction records must be retained for a specified number of years in accordance with legal requirements
- KYC information is retained for a specified period for fraud prevention and security
- Information relevant to dispute resolution is retained for as long as necessary
Data Security Measures
All retained information is stored in encrypted form on our secure servers. We use industry-standard SSL encryption and multi-layer security protocols.
Your Rights
As an ee999 user, you have important rights over your own information. We respect these rights and support you in exercising them.
Right to Access
You may ask to know what information we hold about you. We are required to provide a complete list.
Right to Rectification
If any of your information is incorrect or incomplete, you may request a correction. We will make the correction as quickly as possible.
Right to Erasure
In certain circumstances you may request the deletion of your personal information, though this is subject to limitations where legal obligations apply.
Right to Object to Processing
You may object to the use of your information for specific purposes. This right always applies in the case of marketing communications.
Right to Data Portability
You may request your information in a portable format that can be transferred to another service.
Right to Restrict Processing
In certain cases you may request that processing of your information be temporarily suspended.
To exercise any of the above rights, please contact our support team. We are committed to responding to your request within 30 days.
Data Security Measures
ee999 applies the highest technical and administrative measures to protect your information. Our security framework follows the highest industry standards.
SSL/TLS Encryption
All data transmission on our site is protected by 256-bit SSL encryption. Every piece of information travelling between your browser and our servers is encrypted.
Secure Server Infrastructure
Our server environment is under 24/7 security monitoring. Vulnerabilities are identified through regular security audits and penetration testing.
Access Control
Only authorized staff may access your information when specifically required. Such access is logged and reviewed regularly.
Data Backup & Recovery
Regular encrypted backups ensure that your information remains protected and recoverable even in the event of a technical failure.
In the Event of a Security Breach
If a security breach ever occurs and your information is put at risk, we will notify you promptly and take the necessary steps in accordance with legal requirements.
Protection of Minors
ee999 is strictly a platform for adults. Our services are available only to persons aged 21 and above.
We do not knowingly collect personal information from anyone under the age of 21. Age verification is in place at account registration, and in cases of doubt we may request additional proof.
If we become aware that a minor's information is present in our system, we will immediately close that account and delete the relevant information.
Policy Changes & Updates
ee999 may review and update this Privacy Policy from time to time. Changes may occur in the following cases:
- When new services or features are introduced
- When applicable laws or regulations change
- When changes are made to the way information is processed
- To improve security
For significant changes, we will notify you at your registered email address or when you log in to the platform. Continuing to use the platform after an updated policy has been published means you have agreed to the revised policy.
The "Last Updated" date at the top of this page will always show the date of the most recent change. You are advised to visit this page regularly to stay up to date.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our dedicated support team. We provide assistance in both Bengali and English.
We take seriously any requests or complaints regarding your personal information and try to resolve them as quickly as possible.
Your privacy is our priority
Your information is protected with the highest level of security on the ee999 platform. We are always ready to help with any questions.